Return and Refund Policy

At Selectro (https://selectro.store), we take immense pride in the quality, craftsmanship, and elegance of our timepieces. Because our orders are processed and fulfilled globally through the Fulfilled by AutoDS (FBA) automation system and its network of underlying suppliers, all returns, refunds, and replacements are strictly subject to the processing guidelines, timelines, and terms set by AutoDS and the respective product suppliers.

1. RETURN WINDOW & SUPPLIER CONDITIONS

Supplier-Dependent Windows: Return windows and eligibility criteria are determined by the original product supplier and managed via AutoDS, not directly by Selectro.

Delivery Confirmation Required: Return requests can only be initiated through the AutoDS automation system after the order status shows as successfully delivered.

Timeframe: Return requests must be submitted to our customer support team well within the supplier's allocated window (typically within 14 to 30 days of delivery) to allow sufficient processing time through the automation network.

2. ELIGIBILITY FOR RETURNS

To qualify for a return or replacement under AutoDS fulfillment rules:
The item must be unused, in the exact same condition it was received, and in its original packaging.
Mandatory Proof for Damaged/Defective Items: If an item arrives damaged, defective, or incorrect, you must notify us within 48 hours to 7 business days (depending on supplier limits) and provide clear photo or video evidence. Supplier policies require valid proof before approving any replacement or refund.
Original Return Labels: If a return is approved, customers must use only the official, original return label generated and provided through the AutoDS system. Using unauthorized labels may result in the return being rejected by the supplier.

3. HOW TO INITIATE A RETURN

Contact our support team at support@selectro.store with your order number, reason for return, and photo/video evidence if applicable.

Once our system coordinates the request with the Fulfilled by AutoDS platform and the supplier reviews it, you will receive instructions and an authorized return label (if applicable).

Ship the item back using the provided instructions and tracking information. Unauthorized returns shipped without AutoDS/supplier clearance cannot be tracked or refunded.

4. REFUND PROCESSING

Supplier Inspection & Refund Issuance: Refunds are contingent upon the supplier receiving and inspecting the returned item. Once the supplier confirms receipt and processes the refund to our fulfillment network, AutoDS will release the funds back to our store balance.

Customer Payout Timeline: Following confirmation and processing from the fulfillment network, your refund will be credited back to your original payment method within 5 to 10 business days.

Restocking Fees & Non-Refundable Shipping: Certain suppliers or categories (such as electronics or high-value items) may apply restocking fees, which will be deducted from your final refund amount. Original and return shipping costs are non-refundable unless the item arrived defective or incorrect due to a supplier error.

5. CONTACT US

For any inquiries regarding returns managed via our fulfillment automation partners, reach out to us at:

Store Name: Selectro
Website: https://selectro.store
Customer Support Email: support@selectro.store