Shipping Policy
1. ORDER PROCESSING & HANDLING TIME
Order Automation: Once your order is successfully placed on Selectro.store, it is automatically forwarded to our fulfillment partner network for processing.
Handling Time: Supplier handling and warehouse preparation typically require 2 to 5 business days before dispatch. During this time, products undergo picking, packaging, and preliminary quality control inspections prior to handover to carriers.
Business Days: Processing and dispatch occur on standard business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays will begin processing on the following business day.
2. ESTIMATED SHIPPING & DELIVERY TIMES
| Shipping Destination | Warehouse Location | Estimated Delivery Window |
| United States / Domestic | US Warehouses | 3 – 7 Business Days |
| International (Standard) | Global / EU Warehouses | 7 – 15 Business Days |
| International (Sourced) | Asian Fulfillment Centers | 10 – 20 Business Days |
3. AUTOMATED TRACKING NUMBERS
Automated Syncing: As soon as the supplier dispatches your package and assigns a carrier tracking ID, our automated system updates your order status and transmits the tracking information directly to your email.
Tracking Activation: Please allow 24 to 48 hours after receiving your shipping confirmation email for carrier scans to populate and reflect real-time movement on multi-carrier tracking pages.
You can check your order status at any time by following the tracking link provided in your shipping confirmation email.
4. SHIPPING COSTS & DUTIES
Shipping Rates: Applicable shipping fees are calculated transparently and displayed at checkout prior to final payment confirmation.
Customs, Taxes, and Import Fees: For international shipments, customers are responsible for any applicable customs duties, value-added taxes (VAT), or import tariffs levied by the destination country's government or postal authorities.
5. UNDELIVERABLE PACKAGES & ADDRESS CHANGES
Address Accuracy: Customers are responsible for entering complete and correct shipping information (including recipient name, street address, suite/apartment number, and zip code) at checkout.
Address Amendments: Due to automated order processing workflows, address changes must be submitted immediately upon order placement. Once an order enters the "In Progress" or "Shipped" status with our fulfillment suppliers, address modifications cannot be guaranteed.
Returned to Sender: Packages returned due to incorrect addresses provided by the buyer, uncollected items at local post offices, or refusal to pay destination customs charges may incur return logistics or restocking fees.
6. LOST, STOLEN, OR DAMAGED SHIPMENTS
Damaged or Missing Items upon Delivery: If your package arrives visibly damaged or with missing items, you must notify our customer support team within 7 business days of delivery. Please attach clear photos or videos of the packaging and item condition to expedite supplier claim processing.
Lost in Transit: If your tracking status stops updating for more than 10 consecutive business days, please contact us so our team can file a tracking investigation through our fulfillment network.
7. CONTACT US
Store Name: Selectro